Yes! We offer free standard shipping on all orders over $75 within the US. For orders below $75, standard shipping rates apply and are calculated at checkout. We also ship internationally — rates and delivery times vary by destination.

Domestic (US) orders typically arrive within 5–7 business days. Expedited shipping (2–3 business days) is available at checkout for an additional fee. International orders generally take 10–15 business days depending on the destination country and customs processing.

Once your order has been shipped, you'll receive a confirmation email containing your tracking number. You can use this number to track your package in real time via the carrier's website. If you haven't received a tracking email within 2 business days of placing your order, please contact our support team.

We process orders quickly, but if you need to make a change or cancellation, please contact us within 24 hours of placing your order at support@altandlight.international. Once an order has been dispatched, we are unable to make changes.

We are an authorized retailer of VETRESKA — a globally recognized, award-winning premium pet lifestyle brand. VETRESKA is known for its nature-inspired designs, premium materials, and innovative pet products. All items sold on our store are 100% authentic.

Absolutely! All VETRESKA products are crafted from pet-safe, non-toxic materials and are rigorously tested to meet international safety standards. Whether it's a ceramic bowl, a cat tree, or a harness, you can shop with complete confidence knowing your pet's safety is our top priority.

Yes, VETRESKA products are backed by a manufacturer's quality guarantee. If you receive a defective or damaged item, please contact us within 7 days of delivery with photos and we will arrange a replacement or full refund at no cost to you.

Many of our VETRESKA harness and leash sets are designed to fit both cats and small-to-medium sized dogs. Each product listing includes a detailed size guide — we strongly recommend checking measurements before purchasing to ensure the perfect, comfortable fit for your pet.

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase for any reason, simply contact us at support@altandlight.international within 30 days of receiving your order. Items must be returned in their original, unused condition and packaging.

To start a return or exchange, email us at support@altandlight.international with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

VETRESKA products are designed for easy, everyday maintenance. Ceramic bowls and mats can be wiped with a damp cloth or washed with mild soap and warm water. Fabric items such as harnesses, backpacks, and leashes should be hand-washed or spot-cleaned with a gentle detergent. Cat trees and scratching products can be vacuumed or brushed to remove pet hair. Always refer to the care instructions included with your product.