playful strawberry-shaped design with a 14° tilt for comfortable
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FAQ
Find answers to the most common questions about our products, shipping, and returns.
Can I use the harness and leash set for both cats and dogs?
Yes! Many VETRESKA harness and leash sets are designed to fit both cats and small-to-medium dogs. Each product listing includes sizing details — we recommend checking the size guide before purchasing.
How do I clean VETRESKA pet products?
Most VETRESKA products are designed for easy maintenance. Ceramic bowls and mats can be wiped clean with a damp cloth or washed with mild soap. Fabric items like harnesses and backpacks can be hand-washed or spot-cleaned.
Are VETRESKA products safe for my pets?
Absolutely! All VETRESKA products are made from pet-safe, non-toxic materials. They are rigorously tested to meet international safety standards, so you can shop with complete peace of mind.
Do you offer free shipping?
Yes! We offer free shipping on all orders over 90 € within the Netherlands. Standard shipping rates apply for orders below this threshold. Outside of Netherland, shipping is also available — rates calculated at checkout.
How long does delivery take?
Netherlands domestic orders typically arrive within 3–5 business days. Expedited shipping options are available at checkout. Other EU cities may take 6–8 business days depending on the destination.
What is your return & exchange policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, simply contact us and we'll arrange a return or exchange at no extra cost.
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